Shipping policy
Handling Time
Every order is wrapped with care and packaged securely to ensure your ceramics arrive safely. Most parcels are prepared and dispatched within 3 business days after payment is confirmed.
During shop updates processing times may be slightly longer. In those moments, please allow up to one week for me to prepare and ship your pieces with the attention they deserve.
Estimated delivery times after dispatch:
- Belgium: 2–3 business days
- Europe: 3 days to 2 weeks
- International (outside Europe): 1–3 weeks
Shipping Rates & Methods
Free local pick-up is available from my retailer Truong Son.
I currently ship to the destinations listed below.
All parcels include tracking, which will be shared with you once your order has been dispatched.
Duties & Taxes
- European Union: VAT is included in all prices.
- United States: All duties and import taxes are included at checkout, no extra fees when your order arrives.
- All other countries: Orders do not include prepaid duties. Your local postal service may charge VAT or handling fees before delivery.
Customs rules differ by country. Import duties, taxes, or handling fees are the buyer’s responsibility. Please keep an eye on your mailbox and email, as your local postal service may send a notice requiring payment before releasing your parcel. If customs charges go unpaid and the package is returned to me, I cannot issue a refund.
Belgium Shipping Rates
| Weight | Price |
|---|---|
| Up to 10 kg | € 8.50 |
Netherlands, Luxembourg & Germany Shipping Rates
| Weight | Price |
|---|---|
| Up to 10 kg | € 12 |
Europe and other Shipping Rates
| Country | 2 kg | 5 kg | 10 kg |
|---|---|---|---|
| Austria | € 14.50 | € 17.00 | € 19.00 |
| Bulgaria | € 39.00 | € 41.00 | € 43.00 |
| Croatia | € 21.00 | € 24.00 | € 31.50 |
| Cyprus | € 22.50 | € 30.00 | € 40.00 |
| Czechia | € 24.00 | € 26.00 | € 30.00 |
| Denmark | € 17.50 | € 21.50 | € 25.00 |
| Estonia | € 22.00 | € 25.00 | € 30.50 |
| Finland | € 23.50 | € 29.50 | € 35.00 |
| France | € 13.50 | € 17.00 | € 19.00 |
| Greece | € 24.00 | € 31.00 | € 38.00 |
| Hungary | € 22.50 | € 25.00 | € 29.00 |
| Ireland | € 21.50 | € 26.50 | € 31.50 |
| Italy | € 23.50 | € 31.00 | € 31.00 |
| Latvia | € 23.00 | € 28.00 | € 32.00 |
| Lithuania | € 22.50 | € 26.00 | € 32.00 |
| Malta | € 25.00 | € 33.00 | € 42.50 |
| Poland | € 21.50 | € 24.00 | € 25.50 |
| Portugal | € 16.00 | € 19.00 | € 24.00 |
| Romania | € 27.50 | € 32.50 | € 36.50 |
| Slovakia | € 23.50 | € 25.50 | € 29.50 |
| Slovenia | € 24.00 | € 30.00 | € 35.50 |
| Spain | € 14.00 | € 17.50 | € 22.00 |
| Sweden | € 19.00 | € 21.00 | € 24.00 |
| United Kingdom | € 19.60 | € 23.50 | € 30.00 |
| 2 kg | 3 kg | 4 kg | |
| United States | € 38.00 | € 46.00 | € 55.00 |
| Indonesia | € 43.00 | - | - |
| United Arab Emirates | € 49.00 | € 59.00 | - |
| Canada | € 32.00 | € 46.00 | € 46.00 |
| Australia | € 45.00 | - | - |
| Mexico | € 45.00 | - | - |
| Brazil | € 44.00 | - | - |
| Chile | € 46.00 | - | - |
| Singapore | € 42.00 | - | - |
| India | € 42.00 | - | - |
| Israel | € 49.00 | - | - |
| Philippines | € 42.00 | - | - |
| South Korea | € 42.00 | - | - |
| Hong Kong | € 42.00 | - | - |
| Malaysia | € 42.00 | - | - |
All shipping costs are automatically calculated at checkout based on your location and the weight of your parcel.
Damaged Parcels
Although each piece is packed with great care, accidents can happen during transit.
If your order arrives damaged, please take clear photos of both the item and the packaging, and contact me at contact@boonceramics.com within 7 days of delivery. I’ll gladly arrange a suitable solution, either a replacement (if available) or a refund for the item (shipping excluded).
Questions
For any questions regarding your order, shipping, or delivery, feel free to reach out at contact@boonceramics.com.
I'm always happy to help.
Thank you for choosing my work, I'm honoured that one of my handmade pieces will soon find a home with you.